A judge dismissed a class action lawsuit against Samsung over an alleged refrigerator defect in a New Jersey federal court. The plaintiffs claimed that Samsung sold refrigerators with defective French-door external dispensers, prone to leaking, slushing over, freezing, and excessive noise. The lawsuit alleges that the company knew the refrigerators failed to maintain safe temperatures before they were sold. There are also two class-action lawsuits against Samsung: one for issues related to the icemakers, and one for issues related to the icemakers.
Thousands of customers have been frustrated with their Samsung refrigerators, with many complaining about the ice makers not working, leaking, or over-freezing. American consumers submitted 613 complaints involving Samsung refrigerators to the Consumer Product Safety Commission (CPSC) from January 2019. A federal court judge ordered the class-action lawsuit to mediation, and the proposed class action lawsuit filed in 2017 over allegedly defective Samsung ice makers has been dismissed. Samsung and the plaintiffs in the 2017 suit are in settlement negotiations, according to court filings. In the 2022 case, the company has until the end of the year to resolve the issue.
Giard Sharp attorneys are investigating reports of common issues in Samsung refrigerators, including cooling and ice maker failures. The class-action lawsuit is still pending and is currently in various stages depending on the jurisdiction.
📹 Samsung refrigerators part of class-action lawsuit
Hundreds of Central Florida families say they are fed up with their Samsung refrigerators and despite all the problems, there is no …
How do I file a claim for a Samsung refrigerator?
To file a claim, call 1-800-SAMSUNG (1-800-726-7864) Monday – Friday, 8:00 am – Midnight (EST), or Saturday – Sunday, 9:00 am – 11:00 pm (EST). If we replace your product, the damaged item becomes our property if we recover it. If we don’t recover the product, you must dispose of it in compliance with the law. Please back up all data on your product before resetting for service, as we are not responsible for lost or suspended data. You have the responsibility to protect your product against further damage.
How do I know if I am part of a class action lawsuit?
Individuals who meet the criteria for eligibility will be sent a notification via postal mail or email that will provide detailed information about the lawsuit and the options that are available to them. In the majority of cases, individuals are automatically included in the litigation and are not required to take any action.
How to get a refund on Samsung refrigerator?
In accordance with the conditions of sale, items shipped from Samsung. com or the Shop Samsung App may be returned within 15 days of delivery. The aforementioned window can be viewed on the My Orders page. In the event that a product encounters technical difficulties, such as power issues or a failure to function as anticipated, customers are invited to contact the Samsung Care team for assistance. To access the Return Window, please click here.
Can I get a refund on my Samsung refrigerator?
Samsung does not accept returns within 15 days of delivery, and requests outside of their control may incur a restocking fee. Shipping, installation, and other service fees are non-refundable. Damage or defective product claims are subject to validation. Items shipped from Samsung. com or the Shop Samsung App can be returned within the Return Window, which is typically within 15 days of delivery. If a product experiences technical issues, contact the Samsung Care team for assistance. The Return Window can be viewed on the My Orders page.
What is the life expectancy of a Samsung refrigerator?
The lifespan of a Samsung refrigerator can range from 10 to 15 years, contingent upon usage, maintenance, model, and specific components. However, a well-maintained model can last for 10 to 15 years.
What is the most common problem with Samsung refrigerators?
Samsung refrigerators are renowned for a number of common issues, including inadequate cooling, water leakage, and malfunctioning ice makers. While fewer problems are reported by owners of these refrigerators than by owners of other brands, some problems do occur, including uneven temperatures and food spoilage. The typical lifespan of a Samsung refrigerator is approximately 15 years. However, with appropriate care and maintenance, it is possible to extend this lifespan.
Is there a recall on Samsung fridge products?
A USA TODAY investigation revealed that complaints against Samsung refrigerators have reached record levels since 2020. The same issues are present in 2023 complaints, including temperature fluctuations, food spoilage, stomach ailments, and additional expenses for repairs or new refrigerators. Consumers have expressed concern about the systemic issue and the lack of an official warning or recall, stating that it is shocking that a recall has not been announced.
What is the status of the Samsung Ice Maker lawsuit?
The resolution of the Samsung Ice Maker Class Action Settlement, which was concluded in December 2023, signifies the conclusion of a challenging period for Samsung and its customers. The settlement serves to illustrate that even major technology companies are required to prioritize quality, and that collective consumer action can ensure that their concerns are addressed.
What is the most common problem with a Samsung refrigerator?
The evaporator fan, which is responsible for the circulation of cold air, may malfunction, which could result in cooling issues. Additionally, damage to the condenser coils can impede the release of heat, leading to insufficient cooling.
Does everyone get the same amount of money in a class action lawsuit?
A lead plaintiff’s compensation in a class-action lawsuit is not fixed but depends on various factors such as the case details, class size, and the court presiding over the case. They may receive a higher percentage of class settlements as part of their compensation package or as an incentive award. However, there are no guarantees for lead plaintiffs’ compensation. They are responsible for their time and effort, but there are no guarantees for their compensation. Understanding their duties and rights to a larger portion of the class-action settlement is crucial for understanding their compensation structure.
What Samsung refrigerators are in a class action lawsuit?
A group of over 107, 000 members is now suing Samsung in the USA over allegations that the company’s refrigerators, priced between $1, 000 and $3, 000, come with a one-year manufacturer’s warranty. The lawsuit is distinct from the group’s endeavors to address consumer grievances.
📹 Thousands of angry consumers say faulty and failing Samsung refrigerators should be recalled
Thousands of consumers across the country complain their newer model Samsung fridges can’t stay cold. Some say they’ve spent …
I am so glad I found these articles on YouTube. I thought I was the only one. We bought our Samsung refrigerator in February 2021. We have had an issue with the ice maker since we bought it. It does make ice, but the ice melts and clumps together. So we constantly have to keep pulling out the tray and breaking up the ice. This is ridiculous. I thought my paying a little more for a Samsung refrigerator as opposed to buying a cheaper one, we wouldn’t have any issues. I am so glad to see that I’m not the only one having this issue and I will be calling Samsung on Monday. 😡
Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.
My family and I laugh bitterly when these new refrigerators can’t keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.
Appliance technician here: I absolutely hated getting this calls at my old company. The first fix Samsung had us do was in install these metal “Y” clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked. The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either. Sure enough within weeks or months I’d get a callback and then I had to head back and try another desperate fix. It was bad enough doing it within the warranty, it as even worse when it was COD. Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It’s never a good situation for any customer to be in. Some opt for the first fix since it’s much cheaper. They’re so desperate they’ll try anything even if it’s a gamble. No one ever pays for the second fix which runs into the hundreds of dollars. These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don’t use a blowdryer since it can burn, melt, or deform the plastic. Or better yet stay away from Samsung.
Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.
We also have the issue with the Ice Maker also it is impossible the clean the last glass shelf on the bottom, Samsung made a 3 peace drawer all in one part no way to remove the glass to clean it. Now we also have a new issue the fridge started to smell bad even though it is clean. We never had an issue with our Sears model. What can we do?
we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !
I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer…with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly’s fan. If every time you go to get ice, a little water pours out…look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.
We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn’s replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!
I bought my 4 door in 2017 and thankfully purchased an extended warranty. My problems didn’t start until 2019 when an ice dam formed and the machine stopped producing ice cubes. The first time I cleared the dam on my own but when it happened again a couple months later I called on the warranty. The fellow came in and resealed the ice unit and I worked well until early this year when the ice dams became a constant problem. The same repair man came, still on warranty and he told me that this is now a recognized issue and told me that there was a kit he had to order that would swap out parts and hopefully prevent the issue. That was about a month ago so time will tell…
Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked. We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties. Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors. My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.
It’s a design flaw. I have a 4 door Samsung refrigerator that had the same problem. My husband was able to fix it and hasn’t had a problem since. The flaw is the weight of the ice maker rests against the styrofoam insulation in the back of the refrigerator causing the ice maker to hang in the back. There are no screws or anything holding up the back of the ice maker which causes the ice tray to slant. The slant causes an overflow of water in the ice tray. As water escapes the ice tray, the temperature is constantly refreezing the water that escaped from the ice tray causing the ice buildup. My husband bought the updated replacement computer board and ice maker kit. In order to completely stop the ice buildup problem, my husband put a piece of expanding weather stripping under the back of the ice maker to help hold it up. He also caulked the inside and outside of the ice maker compartment. My husband fixed it over a year ago and we have not had any problems with it since then. This could easily be fixed if Samsung would redesign the ice maker so that it’s not resting on the insulation.
I have the Samsung Fridge with the LCD screen and Family Hub. Love the design but HATE it for this reason. Have had it for 2 years and the ice maker started acting up after year 1. Samsung finally agreed to provide a full refund and I also fought them on the cutting of the cord requirement. Spent almost $4k on the fridge but will NEVER buy another Samsung.
Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.
When I got a new Samsung fridge 4 or 5 years ago, I gave my nephew the old 25 year old Kenmore. It still worked fine but everyone wants something nice looking fridge these days. Well this fridge has been nothing but pain, does not produce ice and freezes all up the back side. That old Kenmore, is still working to this day and he still has it. Dropping ice like a champ. it is now 31 years old!
My Samsung frig worked fine for the first year or so before the icemaker started freezing up and jamming like this. I used some silicone sealant to seal up the icemaker box but even with that, I still had to manually defrost the thing with a hair dryer every couple of weeks. Finally, after only about 5 years of total use, the compressor took a dump last week. I just decided to replace it with another brand of frig. Surprisingly, my 11 year old LG beer frig out in the garage with its failure prone linear compressor still runs great and I’ve never had a problem with it.
I work on appliances for a living and I do get a lot of calls on Samsung ice makers, it still blows my mind anyone would spend 2 grand or more on a refrigerator, I tell customers all the time to buy refrigerators with less bells and whistles. All this stuff is made over seas and is going out constantly. The government needs to mandate appliance manufacturers to a higher standard. It’s absolutely ridiculous.
We bought our French door-style refrigerator back in 2019. This freezer problem happened two months after we installed it. It was under warranty, so it was “repaired” for just a service charge. It kept happening to the point that we no longer use it. Buyer Beware!! don’t buy this refrigerator with this type of ice maker!! Piece of junk.
Rule #1: You don’t need an ice maker, they are nothing but problems. Make ice the old fashioned way, it worked for years. Rule #2: Stay away from Samsung and LG, terrible products including Kenmores which LG or Samsung make for them (The first three digits of the Kenmore full model # tell you who the actual appliance maker is). Rule #3: Always, always, always check on appliance repair forums as to which brands and models are troublemakers, the people that have to fix them for a living know them best. Rule #4: Stay simple. It’s a box that freezes and keeps food cold. You don’t need all of those features, they just make the parts more expensive and total the machine out way before its time. Rule #5: Go on You Tube and learn how to fix your own appliances. You will be glad you did. Never had a Samsung fridge, and I fix my own appliances myself.
I have this same issue with our Samsung. One workaround I’ve discovered on YouTube is to simultaneously depress the FREEZER and LIGHTING buttons on the front panel for about 10 seconds until you see a code displayed on the panel. Then let up pressing these buttons and press only the LIGHTING button a few times until you see FD (which stands for Forced Defrost). You’ll then hear an annoying beep for a half hour or so while the ice build up defrosts. Try to remove the tray and empty ice after about 10 minutes or so. You might also want to put a towel on the rack below the ice maker to soak up any drips. When the beeping stops, you should be able to clear off any remaining ice buildup and return the tray. The ice maker will automatically start up again and begin making ice. Nobody should have to do this for an expensive frig but I find it easier and safer than using a hair dryer.
I bought a brand new kitchen suite less then 2 years ago stove,fridge,microwave, and dishwasher! The dishwasher is done after about 3 months and the fridge 1st started making noise about 6 months in and then the fridge part wouldn’t get cold ! Then I defrosted everything and it worked fine ….now about a month later the freezer is down
Reminds me of when Samsung High Efficiency washing machines were discovered to be flawed in that the spin cycle could cause the top to shear off explosively. Samsung gave me the option to replace the $800 washer for $140 or have a technician come to my house to retrofit the flaw. I opted for the technician. What i see going on with these refrigerators is that either a cycle timer which initiates a heater coil is not functioning, or a thermal sensor located near the ice maker got separated from it’s mounted location due to ice buildup, or the heater coil itself has failed to get hot.
Guys stay away from Samsung, LG(Liquid Gold), GE(Gold Enabled, Generally Expensive) appliances! I know they look nice and all but take it from me I used to work at an appliance parts Company and time and again people would Come in with these issues. If your gonna buy something buy WHIRLPOOL they have different brands they make as well Amana, Magic Chef, maytag etc. Their replacement parts are easier to find and get. They are also more affordable. Take it from someone that helped people and Companies find their parts!!!
I had to have repair men out 3 times and they finally sent me a code for store credit. I had to get the fridge to Lowes on my own and pay two movers to move it out of our house into my brother’s van. It was so hard to get into the store too. Took months to even find out that this messed up process was even a possibility. Never buy from Samsung or Lowes.
Great info. Now how about the inverter compressors in the LG and Samsung, they are garbage. I have the class action law suit (ended in begining of 2018) LG compressor in my fall of 2018 unit. Real hassle geting warranty service, few servicers and none in my area of Port “Charlotte. The compressor replaced, the evap replaced the fan replaced in October. The control board replaced in January (all in seperate service calls). Less than three weeks later, my freezer was at 26 degrees. Luckily I caugt it to move stuff to garage freezer. Been a big problem dealing with LG customer service, they are as bad as it gets. The LG presidential liasion people have stopped returning my calls. Right now trying to get LG to buy back. When the unit stops working it has to be reset by unplugging it and reconnecting. They say it can happen with temperature flickers or outages. This is FL, that stuff happens. How do you take care of that when on vacation? I purchased temp sensors to notify an app on my phone when out of temp ranges, but no way to remotly reset. That I know of Samsungs inverter compressor has similar issues.
Hello. found out this incredible article on youtube in regarding a Samsung refrigerator, and I am in the same situation, I purchased my refrigerator 3 years ago in Home Depo, I bought a complete set for home, after only 3 years I needed to repair / replaced 2 times different issues in the Refrigerator, 1st the ice maker stopped working I paid $300.00, now something is happening with the twin cooling system, I talked today with specialist in home appliances repair I described the situation over the phone, and I already have an estimate haha another $300.00 labor only, I wish I could get an assistance in here !! Definitely not buying Samsung home appliances no more !
I have this same problem and have for years! It’s so frustrating! I now know what to do after perusal the repair men fix it over and over. It is a pain to repeatedly have to do this…remove all food, get the coolers to put all the food items into, take the refrigerator shelves apart, ice maker apart, back off the inside of the unit and defrost while keeping towels in the refrigerator, use a blow dryer to speed up the process, pour hot water into the drain, etc. Put it all back together and let it cool back down enough to put the food safely back into. THEN pray that it doesn’t happen anytime soon again….BUT it does! 🙁
Easy fix. The problem is air from the refrigerator (37-41 degrees) is sucking into into ice maker compartment which should be at 0 degrees and causes ice buildup. If you take the ice bucket out, shine a flash light up UNDER the ice maker compartment (not the ice maker) while looking into the ice maker compartment you’ll see where light is coming in. ALSO, if you put the ice maker bucket back in and close the left hand door (the one with the flipper on it) and look into the refrigerator from the right hand side (stick your head in fridge) you’ll see where the “dispenser door gasket” makes contact with the ice bucket. If you reach in and barley pull down the dispenser gasket where it makes contact with the ice bucket closest to you then you’ll see the other side has a small gap where air is also getting in. The fix: First, if you’re unable to get your ice bucket out then you have to turn unit off for a few days. (I know it sucks – you’ll lose your food). The long term fix requires using sealant around the entire ice compartment (where you see a small crack and light is getting in), then roll up a torn piece of paper towel or bubble wrap about the size of a cigarette and stuff it into gasket (white gasket) that connects to bottom of ice bucket, it’ll firm up that gasket and won’t be noticeable (I have about 100 customers in Houston who have paper towels stuffed in their gasket, lol.). IMPORTANT: For this to be a successful repair and your ice maker is currently frozen up I HIGHLY recommend turning unit off a few days to defrost ice maker compartment completely.
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be article of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won’t be enough. I hope I helped
I’ve had the same issue of no ice and constant defrosting. Started one year after purchasing the fridge. I’d defrost it and it would work for a couple months. Recently, it needed to be defrosted and scraped every 2 weeks. Now it doesn’t work at all even after defrosting. I’m considering purchasing the replacement service kit for about $200 and installing it on my own. Disappointed that this has been so labor-intensive.
It’s a simple fix for the freezing up of the ice maker. I have the same exact fridge with the same ice maker. I researched it on YouTube and there are technicians that explained how to fix it. There is actually a Defrost Mode for the ice maker itself that will fix the issue, although only temporarily until it happens again. The ice maker enclosures aren’t sealed properly and that’s why it keeps happening.
We are having the same issues!! We’ve had the fridge for exactly 4 years and it started about 3 months ago. First the ice maker issue, then the pooling water under the veggie drawers and freezing. Which then makes it impossible to open the drawer… It’s getting to be very annoying. I will be calling Samsung!
The problem is not just Samsung. The problem is putting the ice in the door. It is an engieering nightmare. Newer refrigerators are moving back to putting the ice in the freezer. My new Samsung Bespoke with french doors has the water in a special door and the ice in the bottom freezer. Having removable colored glass panels does not fit with pulling fragile glass planels off with a suction cup and a hole on the middle of the glass panel for the ice/water. My old Kenmore/LG with ice maker in the door would freeze up too. I had to use a hair dryer on it. They had a different class action suit about the compressor failing within 5 years. Mine lasted 10 years and I got nothing because mine was a survivor.
This is the issue mentioned in one of the comments. “there is a small, but constant leak of warm air into the colder area, causing condensate and then subsequent freezing of said condensate.” Warm air is getting into the ice box and freezing the moving parts solid. I saw a Youtube article showing a person putting metallic tape alongside the ice box and it fixed the problem.
The Ice maker in my Samsung didn’t have time to ice over. it quit working altogether a week after the warranty expired. Flashing 2 codes. Had it for 7 years, constantly had to remove ice build up in the fridge. And now recently, the freezer was slowly warming up. Now its 65 degrees in my freezer. It’s heading to the trash dump now.
While I put 99% of the blame on Samsung, I have to say, multiple repairs is ridiculous. I’ve fixed 100s of these. If you follow the 18 page service bulletin and do the repair correctly, I have never had a call back. One more thing I do that isn’t in the bulletin, is make sure the refrigerator is level side to side, and leaning back about 1 degree so when the ice maker goes into it’s defrost cycle, the water all goes out the back and down the drain. The stupid over engineers failed to even think of that simple item.
I have a Dacor built in column fridge and separate freezer. The fridge has failed three times in three years! Had to throw out all my food three times! Dacor refuses to replace and is a complete nightmare to deal with! I would never buy this unit again. What are you to do when it lasts only 6 months after last repair before quitting. I would have ripped it out already if I did have to buy both units and rebuild the space for other units! DO NOT BUY THIS FRIDGE AND FREEZER UNITS!
Mine died 13 months after we bought it just when there is no more warranty left to request for any sort of service calls. So frustrated, but didn’t want to throw more money into the trash, so we went and bought a new whirlpool and it hasn’t given us any problems since for more than 4 years. We then put the Samsung refrigerator into the garage so we can use it to store oil and coffee beans to make good use of the insulation since we spent so much money on it. Even now whenever I heard the brand Samsung refrigerator, I feel so nauseated because of the stress that we have to endure during the break down.
Same here in Washington State. Now with temp turned down a couple degrees…once a week I put 2 containers or hot water in ice bay. Close with insulated styrofoam and a towel for a hour. Wipe down and press the restart button on side of the ice bay. Its helped by keeping ice at bay of forming so fast. However, they do need to get out of the business. Paid too much money to do this every week.
We have this issue in Australia. We had Bern advised to steam or use a heat appliance to it when ringing up when in warranty. Unfortunately melted the box outside. Now they ate trying to fix it. They knew along this is an issue and now product care is calling trying to say there ain’t no parts to fix it or they can’t tell us what the technician has told samsung because it probably a policy. What absolute rubbish. Never again will buy anything samsung.
Dont buy Samsung appliances. I learned the hard way. I bought a 1k Samsung front load washing machine and It only lasted three years. Come to find out they’ve had a notorious design flaw that just keeps getting past on down the model line year after year. Every year they seem to have new models come out but the changes are just cosmetic. The internal mechanism is the same. Many people have complained and there are many youtube articles about the problem but Samsung has refused to make chages that would fix the issue. I bought a cheap GE non HE top load washing machine and it has already lasted longer then Samsungs expensive model. In general. The more complicated a machine is the more likely you’ll run into issues. My cheapo GE won’t steam my clothes but it does washing well and that’s all I really need it to do.
i live in nova scotia canada, bought a samsung, because my previous fridge was a samsung and it lasted 14 years. went to a dealer that i respected, day 2 i noticed the space between the freezer and fridge door was blowing out cold air and the fridge door, how do i say this was very frigid, called the dealer every other day saying it is a new fridge and i want to return it, got the runaround for a month. they told me that i had to deal with samsung. if i ran a business i would not carry their products at all, and i will never deal with this dealership, which i respected ever again!
We had one of these (4 door) refrigerators and of course had the same problem. I used a hair dryer to loosen up the frozen area in the back of the ice maker and ended up with a buckled ice tray. We got rid of it and bought an American made Whirlpool with an ice maker. Actually I didn’t want one with the ice maker, but they were all sold out. I think people are getting smart and staying away with ice maker problems. Our Whirlpool is 3 doors and works quite well. The ice only drops into a rectangle container and not out the door. I would highly recommend that you purchase only a “Made in USA” fridge without the ice maker. Remember, a good philosophy saying . . . KISS. Keep It Simple Stupid
That is nothing. They won’t warranty cosmetic items. Rust spot on your stainless? Not covered. Range knobs and handles have chrome peeling? Not covered. I have a customer who has a glass cooktop stove that they won’t warranty despite the gobs of sealant added and the fact the glass is on an angle (clearly manufacturing defects) because it wasn’t mentioned within 48 hours of delivery.
Bought the 4 door Samsung model mentioned in this article about 4 years ago. Funny enough we bought it because the ice maker on our old refrigerator broke. Within 3 months the ice maker on the Samsung was freezing up and stopped making ice. We had repair people come out several times. The first time they replaced the ice maker. After that they used a heat gun to thaw it and within a month it would be frozen over again. My husband started thawing it himself with a heat gun because it was a real pain to continue to call repair techs and to not have ice. Finally, my husband got tired of that so we called for a repair again thinking that after it was “repaired” again we could fight with Samsung to get our money back. The last repair tech we had out here did thaw the ice maker but also said the water line was installed too far in. He pulled the line out of the refrigerator a bit and said that if the water line is pushed too far into the refrigerator the water splashes up onto the ice maker and causes it to freeze over. We thought he was giving us some stupid excuse and prepared to call Samsung in a month. It’s been about 2 years now since that last repair tech was here and we haven’t had a problem since. I’m probably jinxing myself typing this but if you still have one of these refrigerators and are still having problems with the ice maker freezing over try adjusting your water line. It sounds really stupid but it did work for us.
We bought our 4 door Samsung it August 2017. We’re on our 4th ice maker and it still freezes up. In addition, the “Cubed” ice selection does nothing but make a loud grinding noise but no ice (???). Switch to the “Crushed ” selection and we get cubed ice with no grinding and no crushed ice (???). Unfortunately we bought a stove and microwave at the same time and have had service calls on those appliances too. If Samsung can’t permanently fix their ice makers they should get out of the appliance business. And a word to those looking for appliances, there is only one authorized Samsung repair shop in our area. We came home from a long weekend and the frig had died, took 3 weeks to get a repairman to get here and found that the motherboard had gone out. We lost all our food in the frig and had to do without a frig for 3 weeks. My advice…. DO NOT BUY SAMSUNG!
I’ve learned the hard way to avoid Samsung appliances….2 tv’s were junk and lasted less than 2 years, front loader washer had clothes inside that had no water on them 15 minutes into wash. When I called the company, they told me it was the best washer made and I didn’t know what I was talking about. I sold that washer and bought an older used Kenmore washer made before 2008 (the year all the energy efficiency rules went into effect that limited the amount of water to a quantity that wasn’t capable of washing a load of clothes). The old Kenmore works like a washer should.
We bought our Samsung in 2019 and just over the weekend it stopped making ice. Called Samsung this morning and they said kind of like they were doing us a favor, they’d fix it at no cost to us. LOL. They know they have a problem with these units that somehow moisture is getting into the ice maker and icing it up but have no fix for it except to replace the entire unit. Maybe the defrost heater in the ice maker died and can’t get rid of the ice crystals. Will see what tomorrow brings.
We bought our Samsung appliances from Lowe’s with extended warranty in 2013. Didn’t figure the Microwave would need a long warranty just the Frige, Stove and Dishwasher. Ok well the Microwave crapped out and had at least 5 service calls while under warranty. We replaced it when the warranty was up. Our Frige is the one with the 2 Ice Makers, one in the frige and one in the Freezer. Of course the one in the frige is a problem. It worked for about a year and went out. Ice would freeze in the tray and not come out. When you have a service each one is at least two visits, one to diagnose and one to replace parts. By service call 6 we were starting to think about how to get a replacement under warranty. NOW HERE IS SOME ADVICE FOR EXTENDED WARRANTYS – Our Lowes warranty said free replacement after 4 unsuccessful service calls. BUT the small print says that if you call back for the same problem in under 30 days that call does not count. So to build up the calls needed for replacement you have to wait 30 days between repair attempts in order for them to add to the total you will eventually need. Oh and Lowe’s in this case tried to change the service records to make two of the calls not count. They did have to give in when I had proof of the dates. Finally after 3 years we were given a refund. We turned off the upper ice maker and just open the freezer to get ice. I do have a collection of 5 ice maker parts and every so often I plug one in to see if anything has changed, hope springs eternal.
I.m in Canada and Samsung said not covered and we wouldhave to pay. My wife “Karen’d” them. Eventually they sent out a tech, no charge, who replaced the entire unit…box and all. That was 2 months ago and it’s never frozen up. Now I have to get them to fix my washer, recalled, but they want to charge me for the repairs
I fixed my with Silicone sealant. You need to go into the ice maker and seal the seam between the ice maker and the freezer. Also you need to seal the outside of the ice maker to the fridge. If you seal both seams this problem will go away. It fixed mine. Samsung sells a super expensive Silicone sealant but any silicone sealant rated for freezing temps will work. Most silicone sealants are rated for freezing temps. You are looking at about 1/2 hour of work but for best outcome you need to let it sit for about 24 hours without the freezer on. Silicone will not cure in freezing temp.
The major problem with all Korean Appliances Brands (Samsung, LG, etc.) is that their warranty service is more problematic that than the products poor production quality control and design. They all contract with large companies that only provide “warranty” service for companies and Service Contracts. This means that they do not do any direct consumer non-warranty work (and nobody would ask them too!). These large warranty maintenance companies consist almost completely of untrained and inexperienced hacks who 9 out of 10 times will not only fail to properly diagnose and repair your appliance, they will actually cause additional damage. Like many, we purchased a “high end” Samsung frig and 3 months after delivery our ice maker auger started making loud, constant grinding noises. I called for warranty service and they sent a DISH TV repairman to my house. I politely sent him away and refused service. I then did a multi-hour internet search to find one highly regarded independent repair tech who actually worked on Samsung products (Most refuse). He came over, replaced the auger (at my cost) and things have worked fine for the last 2+ years. I have no delusions that this refrigerator will be in our house anywhere near as long as our other US Brand appliances, but at least I have an honest technician who will provide an honest shot at extending its life. Bottom line….there is no warranty service with a Korean appliance.
Algorithm… I came across this because my Samsung fridge doesn’t make ice anymore. Build up ice inside makes the bucket difficult to pull. Why do consumers have to suffer? I have seen a article where the gentleman got a repair kit from Samsung and diy the fix. Since Samsung knew the problem, these poorly designed fridges should be recalled. But then again, the giant company has no accountability.
We bought out Samsung in 2016 – side by side…. We had an older model in our previous house – and never had problems. Thus 2016 model ice maker freezes up also. Couple years ago – bought a couple parts online that were supposed to help with the problem. Installed them. Did not help at all…. Incredible that they are still selling fridges with this ice maker…. Will never buy another Samsung of any type
I haven’t watched the whole thing but my fan that cools the fridge freezes over making the fridge warm up. I mean why not make the article about that instead of ice makers? Sure it’s an issue and samsung fridges suck. But I haven’t had a working ice maker in mine since day one, no big deal cause I can make my own ice
Here I am in 2022 with a Samsung researching how to defrost my freezer and came upon this article. Having to break up ice from the bottom floor of the pull out drawer of my Samsung freezer every other day. It got so bad that it wouldn’t allow the freezer door to shut and caused ice build up on our food that we had to throw everything away until we noticed there was a SHEET of ice on the bottom inhibiting it from closing. NO ONE in our area services Samsungs — why — because there’s no helping them. It’s mfg defects no repairman wants to deal with. I’ll use the number to see if I can get refund and go with another brand.
Their mistake is to put an ice maker in the fridge side, humidity gets there some how and mess everything up. I even sealed it and still having issues, less often but still. I bet you anything you won’t have that problem when the ice maker is in the freezer. I will never buy a fridge with the ice maker in the fridge side again that’s for sure. Everyone I know with a Samsung fridge with the ice maker in the fridge side has the same issue period.
WE HAVE THIS PROBLEM TOO !! Ice maker us useless, over time, we stopped trying and use ice from the garage fridge. But now, after the main fan died, it’s throwing error codes (154E, 39E, 40E) and disables the control panel. THIS THING IS GARBAGE!!! I see this post is old. What happened to this lawsuit?? Do I have any recourse at this stage?
I’ve had this problem from day 1… I stopped using the ice option, then the water option…I am now dealing with the unit not keeping proper temps…Samsung support has proven to be worthless 6 times I’ve called. I’ve got 1 Samsung left- my phone, when it goes, I’m on to Apple! My MISSION: I will not own another samsung product & verbally express my dissatisfaction to anyone I know. 😊
My parents have this issue and they live in California, Samsung sent a repair company out once and the ice maker was replaced and yet the issue still exists and the manual defrosting of the ice maker every month is a joke. My LG had this issue and after 9 repairs I gave up and purchased another Refrigerator that happens to be a touch screen Samsung.
I hate this fridge with a passion all the way from Oz. The icebox was meant to be our goto happy place. Instead, it’s the focus if pure hatred. When it freezes over and stops dispensing (often), it becomes a colossal waste of space – we are better off having the fridge space. Also the defrost beeping is SOOOOOOOOOOOOOOOOOO beeping annoying. What IDIOT thought it would be a good idea to make a function, that on this fridge is required so often, so loud and obtrusive. We have the entire fridge off to defrost at the moment such is the level of ice build-up. NEVER again will I buy a Samsung kitchen appliance. NEVVVVVVVVVVEEEEERRRRRRRRRRR!
I have had the problem since 4/30/19. Purchased it in 6/8/18 and defrosted it myself until I realized and did research to find it was an inherent problem with the unit. After the ice maker was replaced several times did I call and I was going to get a full refund. Twelve hours later I get a call and was told I was getting a prorated refund. SAMSUNG CANNOT BE TRUSTED!!!!! Repairman is coming Thursday. It has cost Samsung more to fix this problem than a refund would have cost them. Real smart business move. They know they have a problem but still will not put in place a recall!
I thought I was the only one.☹️ My fridge has this same issue. DO NOT BUY SAMSUNG FRIDGE…pay a little more LG better. I called SAMSUNG and they said a technician was coming at no charge, but now the send a message saying that they don’t find an issue we have to pay them 150.00 to 400. Just for coming in. ARE YOU KIDDING ME 😠
We complained constantly about our French door 2014 Samsung refrigerator but got nothing from Samsung. We just bought a $3,ooo cad LG Refrigerator to replace the Samsung. Same problems with the Samsung like ice maker freezing up and not making ice cubes. Also the whole inside back of the refrigerator behind the cover iced up and it Samsung and YouTube articles recommended installing a heater to hopefully stopped the icing up. But no guarantees to this suggestion either. So my recommendation is not to buy any Samsung refrigerator due to problems that we and many other owners have encountered. Oh! by the way,we live in Richmond,British Columbia, Canada.🇨🇦❤️🇺🇸👀😇🙏😀🙈
Same problem with mine 😒🤬 My Samsung Refrigerator stopped making ice couple weeks ago.. yesterday a repair man came to check it out but said it was a sensor.. I went to Lowes because that’s where I got it from and they can’t do anything about it told me to look for the part on Amazon..😱..Im guessing I now have to repair it myself orblike the repair man said he can order it and replace it but I will have to come out of pocket because ID DOESNT FALL UNDER THE WARRANTY.. makes me wonder if that’s what they are telling people now, that it’s a “sensor” and of course most people don’t want to go through the trouble of finding the part and having to try to learn how to install the “sensor” so most people probably end up just coming out of pocket.. I feel scammed..
I think I have the long term solution. I fought many battles with my Dam-sung (Samsung) POS ice maker. I watched all the YouTube articles and nothing seemed to work. Here was my simple thought. Why not wipe a very small amount of my favorite brand of olive oil on the wall where the ice blocks form? This should keep things moving. I can say that after a very hot and humid July here in Maryland, the ice-maker has worked flawlessly. Not a single jam. And it is still clean, with no ice build up as of 7/24. Try it. What do you have to lose?
ah…this is the summary from my family experience including rental units with appliances and refrigerators…Samsung kitchen appliances are all bad quality (dishwasher, fridge washer and dryer)..guarantee to have problems within 3 years and would be costly repair.. our fridge stopped cooling right when warranty expires (1 and half year), washer and dryer completely stopped working in the fouth year….kitchenaid dishwasher is great, but fridge NONO..they look great, give you lots attractive or innovative new functions..but they have faulty problem with their “fan system” in fridge even with the most expensive model (the fridge stopped working in the fourth year after two fixes..a 3500 dollars fridge!). their ice maker and freezer would work perfectly, but the cooling fan in refrigerator compartment will have lots problem….suggestions: try not to purchase from appliance chain store, buy local appliance store even if they are slightly more expensive or do not give you free installation..extra money is worth it….chain stores will put you on hold forever and find a third party service people to check on you… for fridge..DO NOT go for “unnecessary” new features…like some fridge will also make k cup coffee for you..or have touch screen control..NONONO…avoid by all means!! you only need a fridge that will WORK..simpler fridge lasts longer…
I just replaced evaporator coil (EC) fan motor on my Samsung RF217ACPN refrigerator. The Samsung refrigerator has another problem where water would drip into vegetable crisper bins. I’d have to empty the water from the bins about every week or so. The problem was the drain hole below EC would freeze and the water had nowhere to drain except into the bins. All my vegetables and fruits would get soggy because of the water. I’ll never buy a Samsung refrigerator again. What a piece of crap.
Kinda fixed. Hold the Energy Save and Fridge buttons together for 12 seconds. Will hear a beep. Push the Fridge button, slowly, until the display reads Fd. Forced Defrost. Will have to do a few cycles of defrost and it BEEPS loudly for about 20 minutes. Even when you think you have it defrosted you don’t. There is a bar inside that needs the Fd mode to defrost fully. Once you get it fully defrosted then you can take step 2 to fix the problem. PROP THE FRONT OF THE FRIDGE UP. The Fridge is level and that is the problem. Need to get it so that the front of the fridge is higher than the back. Use a level, flat bar and some wedges. This cause the excess water from the ice maker to run back in the ice tray the way it is supposed to. The excess water is running towards the front, then it freezes up the arms that release the ice. With the ice not release the excess water just builds and freezes over the top and the sides. Good luck. If you ice maker is ticking then it is beyond repair due to the ice breaking the parts. Do step 1 and 2 but order a replacement ice make. Easy to replace and only about $100. Samsung has lost my business forever!!!
I am dealing w the same issues. Bought brand new from lowes just over 2 weeks ago. Lowes will not refund, Eefix has not done what they said they will. I’m still waiting for repairs. Samsung called asked if “I’m happy w my fridge now that repairs are done” So I’ve got a metal box I paid over $2400 for that does absolutely nothing other then light up when you open the doors. I’m beyond disappointed with Samsung and I’ll never buy any product from them again
We are having the same problem. I’m about to take it apart and seal it with silicone. It’s now 5 years old and beyond the extended warranty even though we’ve been dealing with this for a couple years. SamDung SUCKS.. When our brand new dishwasher didn’t work out of the box, their service tech couldn’t fix it after 3 attempts. Then SamDung tells us they no longer have a service tech in the area and 3 months later finally replace it. We will NEVER buy SamDung appliances again.
I too bought this from a dealer who advertised a 10 yr warranty on all appliances but when these issues started with ice maker they said they don’t have any 10 yr warranty on this brand. 🤔 Samsung did have me remove serial number from fridge and sent me a one time payment of $8??. Now I have a black stainless Samsung fridge with NO ICE MAKER! 😩
These ladies are lucky! I tried to get assistance from Samsung corporate office, but they simply refer me to their local contractor who may end up charging me $300-500 to fix my freezer just to come back again after a couple of months since this cannot get repaired permanently. Horrible. In general, all Samsung products lack quality. I will definitely stay away from this brand name when it is time for next appliance.
I have that same refrigerator. I’m still dealing with that issue with my ice machine. It’s not making ice. I’m tired of defrosting my fridge… I’m so glad I came across this article. I CAN’T wait to see this resolved. Samsung, plz help me your customer. I’m in desperate need for my ice maker. My location is in Va. It’s just not the Florida area. I appreciate Samsung products. I just need my Ice maker workable without freezing the ice over the top all the time. Samsung, please help!! 🙏
On Facebook Marketplace, I saw an advertisement for a 1949 refrigerator. According to the ad, it still works fine. Yeah, gaskets might have been replaced but the compressors and simple components of these early models were bulletproof. Now, it’s looks over quality. Something that can be said about our culture generally.
Hi… just found this article while browsing….We have the same refrigerator here in the UK (2 1/2 years old) and we have the same issues with the ice maker freezing up solid, meaning that we have to hack all of the excess ice away from the inside in order for it to work again. Issues started after about 12 months Love the fridge, but hate the ice maker part…. Ours is now so bad, we have bought a separate small ice maker from Amazon
I know this is old but I HATE this fridge so much! Thankfully I didn’t buy it cause it came with my house. The problem is I moved into my house seven months ago and have already had to defrost the ice maker twice! Now it won’t work at all. This sucks. I would have never purchased this brand myself. It’s awful!
Mine is a 2017 model & came with the house I bought 2 years ago. I can’t open mine at all. I just assumed I was too week or it wasn’t meant to open. Searched ‘how to open” & found this issue. My water & ice work intermittently. I don’t have time to deal with it so just live without when it isn’t working. Grrrr
Lol! $3k!!!! Just cut the power cord, then repair it (easy fix) and keep the money and fridge. I have a GE side by side that has a water dispenser. The water would stop coming out cause the GE engineers are idiots. They designed it so the line gets frozen. I guess it gets exposed to too much cold air because of the location/or it’s just not protected/insualted enough. I had to thaw the freezer side numerous times till someone found a fix. After thawing it the water would start flowing again. You have to tape the pink stiff insulation (flat pieces that are shaped like plywood) behind the line inside the door. I taped it to the door. About a square foot of it. They (GE) also had a fix that they made that you splice into the wiring and it is like a roof thawing cable that goes on the water dispenser. But, it didn’t work. So what have we learned from this: samsung and GE engineers are idiots! Go with another brand
I bought a brand new Samsung Fridge from Home Depot and the right off the bat ice was not dispensing correctly mostly mix of crushed and semi crushed, called Samsung ticket opened. Nobody came to fix for weeks. Called again they offered to refund the full amount. Its been 2 months almost and waiting for refund. Why does Home Depot sell these knowing fully well that Samsung fridges have these issues is another complaint against Home Depot. So the seller knows there is a problem but will sell it anyways.
ridiculously flawed product and Samsung continues to ignore everyone with this incredibly flawed design. Our ice maker worker one year until humidity of a hot summer froze the icebox now it’s perma-frozen, thaw it get minimal ice for a day then same result: ice block and locked up ice box. pure garbage when you go all Samsung in your kitchen with wonky ice maker. I just shut it off completely but we’re still pissed about Samsung’s lack of recall or even response to the issues.
I’ve had my Samsung for a few years now without any real issues, then tonight my son said he wasn’t getting any ice. That led me to several articles of this problem. I can’t remove my bucket right now so in the middle of a forced defrost mode where I have to here that constant beeping every 2 seconds, man I want wring the neck of the programmer that decided it needs to be so @#%$@ much during refrost, isn’t every 30-60 seconds enough? Hoping once set that it goes again several years, but next time I’ll know to be on the lookout. Love the style of the fridge but would have chosen something else if I had known about this design defect.
Samsung is garbage. I have a Samsung French door refrigerator. I had to disconnect the icemaker waterline in the back of the frige. The kitchen water line would disconnect from the refrigerators icemaker water line because there is NO coupling on the refrigerators water line. It’s nothing but a straw. My kitchen flooded twice, which would create a waterfall in my basement. The repair man came out and said he has never seen anything so ridiculous than this Samsung lack of connector. Consequently, I have to manually make ice. What a piece of junk. I will never ever buy anything Samsung.
Years ago, my family and I had a Samsung refrigerator which was building ice 🧊 underneath the drawer and behind the wall panel; in 2014 we went to open the drawer and it was stuck, after several attempts of pulling it a block of ice comes from underneath landing on my foot which has given me a disability. Samsung says it was nothing they could do but offer $500 dollars if we cut the cord along with sending pictures as proof. We declined because that was not enough to get a new refrigerator, now I have to deal with a disability because of their faulty and defective product.
I have that same Samsung 4door refrigerator and I’ve had that problem with the ice build up frozen & stuck ice bin to not having ice at all. Even when I’ve changed the water filter it still doesn’t work. There’s definitely a defect with product and Samsung should address this issue with the consumers
Ice making is nothing new. Why the wizards of smart at Samsung re-engineered something like this I’ll never know. The ice maker I have has been such a pain we finally bought a stand alone ice machine (which came out the box defective.. I think God hates me sometimes) A shout out to the fan behind the back panel which was making a racket. Covered in ice due a drain line under it that was clogged with ice which had to be thawed. The panel was actually frozen and stuck and was almost broken trying to get it out. These are not 15 minute projects.. I’m not made of money so I’m stuck with it. At least the fridge stays cold and the freezer is froze..smh
We have had a Samsung refrigerator for a few years and the icemaker has never worked properly and now it’s not working at all. We’re having to get buy ice and/or use ice trays!!! My husband has tried everything he can think of and everything the book says to do to fix it. I wish we had never gotten this brand!!! I want to return it to Lowe’s, but I’m pretty sure that they probably could care less. Any advice ???
Monsoon in Butler Tn put Two of these in the dump. The problem is the 3phase inverted Compressor. The ice freezes in the back behind the plastic in the styrofoam and the controller can’t tell temperature. We about had it Figured out. Then the control key pad quit working. The best thing to do remove the inside panel, unplug and defrost once a week.(put continents in fish cooler in ice). No fixing it.
Honestly you could not give me Samsung anything. I had a refrigerator, paid 1800 for it just to have it completely stop working just a day or two after the warranty ran out. Rather have the old copper GE fridge my mother in law gave me when I married 45 years ago. Was still running up to 5 years ago.