Home Depot offers lawn mower repair services at various locations across the country, but not all stores provide the same onsite repair services. Not all Service Centers repair all RYOBI tools, so it’s best to contact them in advance to confirm their availability. The repair center number is 284-3349.
The Ryobi Electric Cordless Lawn Mower RY401011 is a cordless push lawn mower with a 20″ cutting deck and runs on a 40-Volt, 6AH lithium-ion battery. To ensure optimal performance, change lawn mower oil at regular intervals and drain old oil that is black or contains debris. Home Depot typically recommends bringing power tools to Home Depot, but lawn equipment may require working with a different service center.
For lawn mower parts, you can find free shipping on qualified Ryobi lawn mower parts products or buy online pick up in store. However, some customers have reported issues with the self-propelled function of their Ryobi lawn mower, which they believe is under warranty with Ryobi. To resolve this issue, use DIY troubleshooting and videos to find the parts you need quickly.
In summary, Home Depot offers lawn mower repair services at various locations across the country, but not all service centers are equipped to repair all RYOBI tools. Customers should contact their nearest authorized RYOBI service center to confirm their availability and to receive free repair help for their Ryobi lawn mower.
📹 Ryobi 40v Lawn Mower Won’t Start – What to Check and Why
#ryobi, #ryobi40v, #ryobimower, #ryobitools, #ryobihacks, #diy, #mowingtips, #homeimprovement, #landscaping, #homesteading, …
Is Ryobi Home Depot or Lowe’s?
The Home Depot website, RYOBI, is protected by copyright from 2000 to 2024. The website offers a range of products and services, but it should be noted that local store prices may differ. It should be noted that the availability of products is not guaranteed. Should any issues arise pertaining to the accessibility of the website, kindly contact 1-800-430-3376 or send a text message to 38698. Please note that standard carrier rates will apply.
Can I take a defective Ryobi battery to Home Depot?
Ryobi’s battery warranty allows for replacements within a designated timeframe, and customer service requests the battery and charger to be available for quick service. If a battery falls out of warranty, Ryobi recommends visiting The Home Depot, as the battery will exceed the retailer’s return policy and require a new one.
All batteries will eventually die, so it’s important not to throw them away. Ryobi recommends recycling used batteries to services like Call2Recycle and the Environmental Protection Agency suggests consumer batteries, even smaller alkalines, be brought to a battery recycler. The Biden-Harris administration and the Department of Energy invested over $60 million in March 2024 to fund projects to lower associated costs.
State regulations on battery disposal vary, with California emphasizing recycling and Washington, D. C. warning residents not to throw batteries in regular trash or recycling bins. If you have older or dead batteries, check your state’s recycling laws to see if there are specific regulations for batteries.
Did Lowes stop selling Ryobi?
Due to its contractual agreement with Home Depot, a competitor, to sell products exclusively at its stores, Lowe’s does not carry Ryobi tools in its stores. This is not an uncommon occurrence, as the two retailers have previously divested brands to each other. It should be noted that Ryobi does not account for online purchases, as customers have the option of purchasing tools from Amazon or the Direct Tools Factory Outlet.
What is the RYOBI warranty at Home Depot?
The warranty period extends for a period of three years from the date of purchase and provides coverage for defects in workmanship or materials in your RYOBI® power tool.
What does the Ryobi 3-year warranty cover?
The warranty period for RYOBI® power tools is three years from the date of purchase, with accessories covered for 90 days and batteries for three years. Exceptions to this coverage include batteries, which are warranted for a shorter period.
Does RYOBI belong to Home Depot?
RYOBI, a leading sustainability leader in the battery-powered lawn and garden industry, began selling cordless power tools nearly 30 years ago. They became an exclusive partner of The Home Depot in 2000 and continue to innovate on new cordless power technology. RYOBI’s Innovation Center in Anderson, South Carolina, produces over 430, 000 units of outdoor power equipment annually, focusing on battery-powered tools to reduce carbon footprint, noise pollution, and eventually eliminate the need for gas-powered equipment.
The company has also focused on using recycled materials in plastic, cardboard, and metal components and reducing tool size and weight while maintaining power to reduce transportation emissions and material consumption.
How long is the warranty on a RYOBI electric lawn mower?
RYOBI Outdoor Power Equipment is accompanied by a three-year limited warranty, a trademark of RYOBI Limited that is utilized by TTI Consumer Power Tools, Inc. under a license granted by RYOBI Limited. Should further assistance be required, the customer is invited to contact the following telephone number: 1-800-268-4015.
Do you need a receipt for warranty at Home Depot?
In order to submit a claim, it is imperative that the original receipt be retained. Homedepot has incorporated a new feature into its website, www. homedepot. com/protectionplans, which allows customers to store their receipts in a digital format. This development is designed to streamline the process of filing and tracking claims. For further information, please refer to the website.
How do I claim my RYOBI warranty?
In the event that a defect is suspected in a RYOBI product, the consumer is invited to contact One World on 1-800-525-2579 for repair or replacement. In order to confirm the original purchaser of the product, it is necessary to include a proof of purchase from an authorized retailer with the shipment.
Do I need a receipt for a Ryobi warranty?
All RYOBI portable power tools and bench/stationary tools purchased on or after January 1, 2011 are covered by a three-year warranty. In order to substantiate a warranty claim, a receipt must be presented as proof of purchase. Batteries can be purchased as a standalone item in addition to, or in lieu of, RYOBI tools. The RYOBI trademark is owned by RYOBI Limited and is used by TTI Consumer Power Tools, Inc.
Do I need a receipt for a RYOBI warranty?
All RYOBI portable power tools and bench/stationary tools purchased on or after January 1, 2011 are covered by a three-year warranty. In order to substantiate a warranty claim, a receipt must be presented as proof of purchase. Batteries can be purchased separately from RYOBI power tools. The RYOBI trademark is owned by RYOBI Limited and is used by TTI Consumer Power Tools, Inc.
📹 DON’T BUY a Ryobi 40V Self Propelled Mower..
I show you a major design flaw with the Ryobi 40V self propel mowers and why you probably shouldn’t get one.
Just ran over a toy dog bone, and it came to a complete stop. Did everything prescribed here. Everything checked out, but still no go. So I took the chute cover off, and found a bit of limb debris within the chute that I cleared out by hand. I put it back in place, and it started up. Another little thing to check out, just in case. Thanks for the article!
If you ran over something and mower stalled and wont start- it is because the Mulch Plug is loose and is not properly installed. Take out mulch plug and reinsert and push down handle all the way into place. This has helped me three times. (Also make sure handles extended all the way and sturdily locked in place.) I love this mower.
I was just mowing and on my second fully charged battery it would not start again but the lights stayed on. I did all the checks and even looked under the carriage to see if anything was caught and nope. I’ve had this mower serviced in the past due to the contacts not meeting on the right side by the bottom handle locks and it kept shutting off. At this point I dunno what the issue is and fortunately had my Toro mower to finish the rest of the yard.
i bought an old one from flea market and it was not turning on. but after all the safety features that you mentioned were in place. it started right up. i was ready to take it apart to check what was wrong. but this article saved me all the time of troubleshooting a perfecting good one. thanks for making this article.
I had one of these older Ryobis before getting a newer self propelled. This one never popped the handle extension locks. On my first mow with the new one it took me fifteen minutes to figure out why the mower kept stopping after fifteen seconds of run. Apparently the newer lever latches bump to the unlock position easy if you brush into a fence walking your mower back.
Thanks a bunch for posting this article. I gave my Mom who lives an hour away my 2y old ryobi 40v mower because she wanted to enjoy gas free & quieter mowing. She called saying she couldnt get the mower to start full battery,key in place,correct start up procedure. I was getting frustrated and dissapointed for my Mom because this mower has always worked flawless for me. When found your article i called back to make sure she had the handles fully extended and locked. That was it! Started perfectly! Thanks again!
Thanks so much for this article. Of course I looked down and saw a big notice on the mower that said it would not work without the handlebars being fully extended. But I thought they were. Turns out they had slipped down so I pulled them back out and they clicked into place and IT WORKS! A handlebar clamp came undone. That should have alerted me. Next time I’ll know. Love my mower especially during fall for mulching leaves (fewer to rake!)
I just wanted to add to the chorus of all the other people who are saying “thank you”. For me, I was pulling the lever towards the handle and then pressing the button (it’s weird that they have that the reverse way). Thanks so much for the article! Although now my wife says I have to get my butt outside and finish the lawn 😂
For me it was the red safety switch (button) on the right rear side, which is stored to get depressed when you unfold the rails and lock the two T-shaped handles. For whatever reason, mine didn’t get depressed, Even after fiddling with the handles a couple of times. I ended up pressing it manually to confirm that the mower would indeed start up. Then I put the rails and the T-handles back in the working position, and my mower started right up.
I have the 2021 Ryobi 40v (6 amp) 20″ electric mower and, after storing it away (properly) for the winter, had hoped to start ‘er up and clean up the fresh spring grass today but she wouldn’t start. I tried everything. Everything. Turns out this model has TWO, count ’em two, battery slots: one for the power, one for a spare. I had the battery in the spare compartment which has no power connection. Finally, switched it to the front slot and she works great. Boy, do I feel stupid.
I love this article! Our friend mowed our lawn and I thought he lowered the handle. I also thought I had followed your instructions. “Fulled extended”? After perusal this article several times, I followed the instructions. Duh!! I also thought it was the battery. I was going to buy another one. Thank you for the easy-to-read ( but not followed) instructions, for the fact that we do NOT need to pay for another battery and that my dogs will now wander into the yard!
Eventually the LED driver board hidden in the front of the mower will become dirty, preventing the power from starting. TO fix this, you can either clean the board, which will work just for a little while, or you can remove the board entirely, and plug the black/brown/yellow 3 wire cable from the handle safety, into the 4 pin connector going to the speed controller. Force it in so the 3 black/brown/yellow wires line up with the black/brown/yellow of the 4 prong plug. The red wire will remain unconnected. Unit will now work perfectly. You may also want to cut and re-join the yellow wire to bypass the side switch. You’re welcome!
Have you come across how to fix that initial starter button getting stuck in the down position? That’s also an issue I have. I even tried to see if I could get into the handle to see why, and yeah. lol Doesn’t let me. Though I also don’t want to force those two parts apart. Gonna have to check the clips now from this. Mine would start, stop, but now it won’t start. See if that part at least helps it start.
What if it runs for less then one second? Its like i just bump it but i hold onto it and it doesn’t stay on. Every time i squeeze the trigger it just instantly cuts out. I did notice the big grey button up top was getting stuck but i took it apart and it’s just a switch under it and it still wont run with the switch turned on. I have the self propelled model, and the propulsion motor runs fine no problems but it doesn’t cut because the other motors issue. Any ideas?
In my case the usual suspects did not work. There are two switches that make the mower run. One is the one at the side then ensures that the handle is locked (the button), the other is somehow linked to the handle being extended and the wire bar across the top that is pulled back. My handle was extended but the cable had to the wire bar had stretched or pulled out to the point that pulling the bar back didn’t flip the switch. I pulled the cable back towards the mower deck and duct taped it securely to allow the bar to function again. The cable only had one wire tie binding it to the handle so it was doomed to get loose. Nice mower but too many plastic fragile parts!
I have the 20 inch model and the self propel feature stopped working. Found out it was the switch inside the lever box on the handle, not the transmission. The plastic supports for switches are cheaply made and break easily. They need to be glued back in and then supported with epoxy or some other material that can be used as a spacer.
This same issue happened to me. I took the “transmission” apart and the bearing that the motor shaft runs through was seized. I popped it back into position and started mowing again. On the last line it seized again. Since it’s mowing season I can’t drop my mower off anywhere so I just bought the $95 part. Next time no self-propelled or go with a different brand all together.
Ryobi has a three year warranty so if you bring it to HOME DEPOT or let YOB know they should either send you the part for free or you will have to go without them on for the six weeks and send it in to get repaired either way it should be free they have a three in warranty please check on that because I would definitely not buy that mowerIf they don’t cover it on the warranty but Ryobi is usually really good at covering things I found that Ryobi is better than Dewalt and better than several other brands when it comes to honoring their warranty
My unit is junk. A little over a year after purchasing it the blade stopped turning. The nearest authorized repair center is 26 miles away and took 30 days to fix the problem. Approximately 5 weeks later the part gave out again so I brought it back to the same repair shop where I waited 2 more months before being able to pick it up again, the whole time getting different excuses from them and Ryobi during every conversation. This will be the last Ryobi big ticket item I’ll purchase again. That’s sad for me to say because I own a lot of their electric drills and garden equipment and have been happy with the performance of most of them.
FYI Home Depot will no longer accept any Ryobi products for repair! I too have this mower and it would stall out when I pulled the self propel bar. I took it to Home Depot last November and it took the 6 weeks to get it back to me. They had to ship it to Ryobi for repair. As of today it is still under warrant and once again doing the same thing when I pull the self propel bar. I called Ryobi (3 hours total to actually get a response!) and was told I had to drive it to an authorized dealer over an hour away because Home Depot will not longer accept Ryobi products! Funny they will still sell them to you though! So now I am stuck in the Florida summer heat having to push this mower to get my lawn mowed even thought it’s still under warranty for another 6 months! Please note the company that owns Ryobi also owns Milwaukee tools and several other companies!
Mine is still under warranty and the self propel motor quit. I checked the voltage at the motor connector and it shows about 9.8 volts. I would expect to see the voltage change when you move the speed slider, and it does change but the total change is less than 1 volt. I see between 9 and 10 volts over the entire speed range. The OEM motor manufacture you reference shows 36V for this motor, so I would expect the voltage swing between min. and max. to be much higher. So I have to wonder if the controller might be bad. Is there any way you can check to see what voltages you see at the motor? (I disconnected the power lead right by the motor and checked the voltage being delivered to the motor.)
DO NOT BUY THIS MOWER!!! Mine quit during its first season. The self-propel motor still worked but the blades stopped spinning. I brought it back to Home Depot for a warranty repair and when I got it back 6 months later, it STILL DIDN’T WORK. That’s when I found out that Home Depot stopped handling repairs for Ryobi. I was told I would need to MAIL THE MOWER (at my expense) to Ryobi for a warranty repair. Thankfully, Home Depot took care of me and allowed me to return it. Now I’m using a gas powered Honda.
My self propelled Ryobi just died. Purchased it almost exactly 1 year ago and mow about once a week during spring and summer months. Died half way through my last mow with 50% battery remaining and after recharging the battery, cleaning all the surfaces and checking all the wiring, it still won’t start. I feel ripped off.
Good article, exactly described my problem on the identical mower, purchased new on sale for $360 in July 2021. I probably used it 50-60 times since then at 1.5 hours each time and the transmission just now failed. The horror stories in the comments of trying to get it fixed under warranty in a reasonable timeframe led me to just order the transmission unit ($73.80 + $12.99 ship/handle + tax) and see if I can figure out how to install it. Since the batteries and charger it came with listed for $350 if bought separately, the mower cost me $10. So I’m adding $95 to the sale price. btw, the batteries are running about 75% capacity from new but still charging fine.
No other electric mowers can beat EGO yet. EGO builds solid products that last instead of putting cheap parts in it like with this mower. This mower overall just looks uncomfortable to use and cheaply made. A self-propelled EGO is around the same price and it actually looks comfortable, solid, and well built. Ryobi should be ashamed of themselves for charging that price for their electric mowers and using some cheap piece of crap for the self-propelled feature. They clearly didn’t want to put the money into making a decent product but make it last long enough so anyone that didn’t spend extra money on a protection plan couldn’t return it when it breaks. I see all these articles about Ryobi mowers breaking and needing to be fixed. My oldest EGO mower is around 7 or 8 years old and still works perfectly fine, have not ever had to fix it or give it any maintenance other than just basic cleaning.
Twice a week mowing. You must be bored. I always ask people who mow their grass with gasoline I tease them to say if your willing to burn that much money on gas then throw me a few bucks so I can drive my vehicle. It’s a shame though that forking out that much money that they would have a device that prematurely breaks down. Just like all the tech companies trying to have planned adolescence
these ryobis are light and easy to manipulate. I cannot fathom why anyone would need a self-propelled ryobi. i have the push 20″ ryobi and it has been flawless for over a year, i bought it for the noise reduction but it is superior in almost all other ways to my old gas mower. looks like this guy’s blade needs sharpened. sharpening properrly really extends battery performance.
The problem you are having is not a burned-out drive motor, but a broken microswitch mount. You should hear a click when you pull the green handle back and you don’t because it is not making contact with the microswitch in the handle assembly. Fixing this is relatively easy and explained in my article: youtube.com/watch?v=QikKLLAKkbw&t=40s
Wow! Thanks for posting this, I have the whisper AWD and mow 2-3 times a week and my mower just reached 1 yr 1 month, and need 2.5 batteries charge to mow 1/4 acres of my lawn (1.5 hr to mow entire lawn) my 1st month or couple weeks each battery failed to recharge batteries were recall and took 5-8 days for Ryobi to send new batteries. My inital thought was this the right investment…after last year and 1 month mowing I am pleased with the cut… after seeing this article I am alarmed… Has anyone with the whisper AWD 40 volt had this issue with the self-propel motor? I purchased 5/2022, has anyone called Ryobi to request the self-propel parts in advance? TIA
My one encounter with Ryobi about 2 years ago was the batteries got stuck hard and even a Ryobi rep at Home Depot finally got one out with a lot of force. He even contacted one of his coworkers to try to get to the bottom of that issue. Needless to say I got my money back on the same day I purchased it. JUNK!
I have the exact same mower and just pulled it out this season and started having issues with it randomly shutting off. Went to use the self propel to take it back to the garage to clean and the self propel had stopped working. After using my leaf blower to clean it off I stood it up and found a wire dangling from the drive motor. Now I am wondering if that bad wiring might be the cause of all my issues. Wished I had known of all these issues before purchasing even though it has done a outstanding job up to this point. Now it will be to see how to get it fixed or replaced.
Iv been a big ryobi fan for years when it comes to home owner grade tools. I finally got my, widowed, mother into the battery yard tool club. I do offer to work on her yard for her but she likes to do it herself. She purchased the mower, string trimmer, blower, extended hedge trimmer and has been loving them. Recently the self propelled went out in that same mower and I told her we need to bring it to the local ryob repair center for a warranty claim. For whatever reason they went after the motor head to attempt to take it apart. They said they tried with all their might but couldn’t get the bolts from the blade motor to budge, indicating that the mower had too much water intrusion thus warranty claim denied. These bolts secure the motor head to the plastic deck and are inches away from the blades chopping wet grass with no cover to prevent it from being in the elements. I was shocked and I felt bad because I talked her into buying this stuff thinking that ryobi had a pretty stellar warranty policy. I figured since there’s no warranty I decided to try my hand at it. I stuck my impact driver, at low setting, on the bolts that were claimed to be rusted and froze and with about 10-20 secs of impacting the bolts spun right out with zero rust on the threads. Though there was lock tight on the very end. I stopped there today to send ryobi pictures of the set of bolts with no rust on the threads to see what they have to say.